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CalmFieldStudio

Privacy Policy

We value your privacy here at CalmFieldStudio

Effective Date: February 20, 2024 | Last Updated: February 20, 2024

Information We Collect

Personal Information You Provide

When you contact us for corporate flower arrangements or gift services, we gather the information you supply willingly. This includes your name, business name, email address, phone number, delivery addresses, and particular specifications for your floral needs. We also collect payment details at checkout, though handled securely by our payment processors.

For corporate clients, we may gather extra business details like company registration information, preferred delivery timelines, and budget needs to tailor our service to your business.

Information Collected Automatically

Our site automatically gathers specific technical data when you browse. This includes your IP address, browser, device details, and how you move through the site. We use this information to enhance site performance and to understand how clients discover our services.

Important: We only collect the minimum personal information required to deliver our floral arrangements and delivery services. Your privacy is central to how we run our business.

How We Use Your Information

We primarily use your personal information to complete flower orders and deliver top-notch customer service. This covers processing orders, coordinating deliveries, crafting personalized arrangements based on your specifications, and communicating about your service needs.

We also use information to enhance our services and the website experience. This helps us determine which corporate floral offerings matter most to our clients and how we can better support the business community in United Kingdom.

Order Processing: Managing your floral orders, deliveries, and payment processing
Communication: Engaging with inquiries, offering updates, and customer support
Service Improvement: Evaluating feedback and usage trends to improve our offerings
Business Development: Developing customized corporate programs and subscription services

Information Sharing and Disclosure

CalmFieldStudio values your privacy and does not sell your personal data to third parties. We disclose information only as needed to deliver our services or when legally obligated.

Service Partners

We may share essential information with trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they perform for us.

Legal Requirements

We may disclose information when required by law, a court order, or a government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We safeguard your personal data seriously and apply suitable technical and organizational safeguards to shield it. This covers protected data storage, encrypted exchanges, and restricted access to personal data within our organization.

Secure Storage

Personal data is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.

Limited Access

Access to customer data is restricted to staff who need it to provide services.

Although we deploy robust security measures, no online transmission is completely risk-free. We continually enhance our security practices to guard against evolving threats.

Your Privacy Rights

You possess significant rights regarding your personal data. Depending on applicable laws, you may have the right to access, amend, delete, or restrict how your data is used.

Access: Ask for a copy of the personal data we hold about you
Correction: Update or amend any incorrect personal data
Deletion: Request removal of your personal data (subject to legal retention rules)
Restriction: Restrict how we process your personal data in specific circumstances
Portability: Request transfer of your data in a structured, widely used format

To exercise these rights, please contact us using the details provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal data only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.

Typical Retention Periods:

  • Customer contact and order data: three years after the last service interaction
  • Payment records: seven years to meet tax and accounting requirements
  • Website analytics data: twenty-six months for service improvement analysis
  • Marketing communication preferences: Until you unsubscribe or two years of inactivity

Cookies and Website Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies help us recall your preferences and assess site performance.

You can manage cookie settings in your browser. Note that turning off some cookies might impact how the site works. For more details about our cookies, please consult our Cookie Policy.

Third-Party Links

Our site may include links to third-party sites or services. This privacy policy covers only CalmFieldStudio and our site. We are not accountable for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We might revise this privacy policy from time to time to reflect updates in our practices, services, or legal obligations. If substantial changes occur, we will adjust the "Last Updated" timestamp at the top of this policy.

Please take a moment to review this policy periodically to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.

Contact Us About Privacy

CalmFieldStudio Privacy Team
Rose Court, London
London, United Kingdom SW1A 1AA

Email: info@calmfieldstudio.pro
Phone: +44 20 7946 0123

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.